Unified messaging platform for growing teams

Stop herding chats across five apps.

Hikey dumps every WhatsApp, DM, email and website chat into one inbox.

Stop tab-swapping and losing leads. Centralize every customer conversation into a single collaborative inbox your team will actually enjoy using.

Book a Demo See It In 3 Minutes

Zero fluff. Just one inbox. Live in under a day.

Olivia B.Hot

Can someone call me to get started?

Liam K.9m

Following up on my quote

Chloe T.24m

Perfect, booked in. Thanks!

Noah W.1h

Do you deliver to Perth?

Olivia B.Website chat · Sydney

Hikey AI

Hi! Do you do same-day delivery in Sydney?

Yes, order before 1pm and we deliver today. Want me to get you set up?

Service_inquiry · High intent

Perfect. Can someone call me to get started?

Absolutely, Olivia. I've saved your details and our team will contact you shortly to get you going.

Appointment_request · Hot lead

Hikey AI · lead qualified

Hot84/100

✓ Contact created in CRM, stage “New”

Live: AI qualifying a lead

The problem

Your customers don't care about your tech stack.

They slide into your DMs at 9am. They WhatsApp you at 11pm. They open a website chat while scrolling Instagram at the same time. Wild, but true.

Meanwhile your team is bouncing between five apps, losing context, and watching leads go cold because nobody saw the message in time.

WhatsApp sitting unread for 4 hours
Instagram DM lost somewhere in the app
Website chat that nobody's watching
Email buried under 40 other threads

The cost of unchecked DMs

High-intent WhatsApp leadUnanswered 4h+, lost to a competitor

IG DM asking about pricingStill unread

Website chat, "are you open?"Nobody home

Follow-up email, 3rd attemptSent from wrong inbox

Total tabs open right now7, and counting

This is the product

One inbox. Every chat. Zero chaos.

This is what you're actually buying: a single, collaborative workspace where every conversation lands, gets answered, and turns into a customer.

The group chat you actually want

Every channel, WhatsApp, Instagram, Messenger, email, web chat, lands in one inbox your whole team can see.

Unified Inbox

Your 3am employee

Hikey AI drafts replies, summarizes long threads, and answers the obvious questions before your team even wakes up.

AI Assistant

No more "did you see my Slack"

Assign chats, drop internal notes, and hand off leads without ever leaving the conversation.

Team Collaboration

Receipts on every customer

History, contact details, past notes: all sitting right there the second a chat opens. No digging required.

Customer Profiles

Numbers that don't lie

Response times, satisfaction, team performance. Know what's working before your customers have to tell you.

Analytics

Set it, forget it, look like a genius

Route chats, assign new leads, trigger follow-ups automatically. No manual sorting, ever again.

Automations

Simple pricing that grows with your business.

Start with the platform. Scale when you're ready.

View Pricing →

Why it matters

Built to grow you. Not just organize your inbox.

Capture more leads

Nothing slips through the cracks between platforms anymore.

Respond faster

AI-assisted replies turn hours into minutes.

Convert more

Move leads through your funnel without switching tools.

Better support

The same great experience, whichever channel they picked.

Scale your team

AI handles the repetitive stuff. Your people handle the people.

Meet Hikey AI

Your 24/7 AI sales & support copilot.

Answers questions instantly. Qualifies leads. Assists your team. Automates the boring conversations, while keeping the human touch exactly where it matters.

✓FAQ automation
✓AI suggested replies
✓Conversation summaries
✓Smart routing
✓Knowledge base + AI search
✓Lead qualification
✓Customer insights

Copilot in action

"Hey, do you ship to Wellington?"

Hikey AI draft, ready to send

"Yes! 3 to 5 business days, want tracking sent to your email?"

"Hikey AI now handles a big share of our routine questions automatically, and our first-response time dropped from hours to minutes."

Sample result. Swap in a verified customer quote before this goes live.

The workspace

Everything, minus the six logins.

Stop paying for, and logging into, six different tools to do one job.

Unified InboxCRMKnowledge BaseAI AssistantAnalyticsInternal NotesAutomationsOrder ManagementConversation HistoryTeam RolesCustomer TimelineMobile Access

Built for your team

Every customer-facing team, one home.

Sales

Capture and convert leads without losing the thread.

Support

Faster, more consistent answers, every channel.

Marketing

See which campaigns actually turn into conversations.

Operations

Centralize communication across every department.

Leadership

Real visibility into interactions and team performance.

Industries we work with

Built to flex across your world.

RetailEducationHealthcareHospitalityReal EstateFinancial ServicesAutomotiveTravelProfessional Services

This is the add-on, not the product

Want more than the software?

Some teams just want the platform. Others want a partner to actually build the strategy around it. That's Hikey Growth: our consulting arm for businesses who want the engagement system designed for them, not just handed to them.

Talk to Hikey Growth

Customer journey design
CRM strategy
Sales funnel optimisation
Marketing automation
AI workflow design
Growth consulting

Why businesses choose Hikey

Fewer tools. Faster answers. More growth.

✓One platform instead of five open tabs
✓AI built into the workflow, not bolted on top
✓Live in under a day, not under a quarter
✓Plays nice with the tools you already use
✓Human-first support, whenever you need it
✓Scales with you, from first hire to full team

1inbox for every channel you already use

<1 daytypical time to get your team live

24/7Hikey AI covering what you'd otherwise miss

5+channels, one home: WhatsApp, IG, Messenger, Email, Web

Questions, answered

Before you ask, here you go.

How long does setup actually take?

Most teams are live in under a day. Connect your channels, invite your team, and Hikey AI starts learning your FAQs from day one.

Do I need a verified WhatsApp Business API account?

Yes, WhatsApp requires it, and we walk you through verification during onboarding. If you're already verified, we just connect it.

What does pricing look like?

Simple and transparent. Plans start at $49/month and scale with your team. No hidden fees, no per-conversation charges. See the pricing page for the full breakdown.

Will it work with the tools we already use?

Hikey connects with common CRMs, helpdesks, and e-commerce platforms. If you use something niche, tell us on the call and we'll confirm fit.